How long does order processing and shipping take?
Our team usually processes orders in 1–2 business days (excluding Sundays). If placed before 11 am PST, your order often ships out the same day.
Do you offer custom orders or personalization?
Yes! We welcome custom orders and personalized pieces—from entirely bespoke creations to modifications on existing designs. Learn more about deposits, timelines (typically 2–10 weeks), and minimum quantities.
What is your return and exchange policy?
- Accepted per policy; original shipping costs are non-refundable. A 10% restocking fee may apply for select items.
- Available, either before shipping or after delivery—depending on product and timing.
Can I cancel or change my order?
Yes ... if you let us know within 24–48 hours of placing your order, we can usually adjust or cancel it. Just email us with your order number and changes.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can view shipment progress directly from that link or by contacting us.
Do you ship internationally? What are the costs & duties?
Yes, we ship globally. Shipping rates, delivery times, and import duties depend on your country. These are calculated at checkout or handled upon delivery.
How can I contact customer support?
Live chat: Click the chat bubble on our website.
Email: Send us a message at orders@zenwaro.com, with order number included, for the fastest support.
